Shipping policy
Shipping Policy
At Silli Baby, we aim to process and dispatch orders as quickly as possible.
Shipping Locations
We currently ship within Australia only.
We may expand shipping to additional countries and regions in the future. Any updates to our shipping destinations will be reflected on our website.
Order Processing
Orders are typically processed within 1–2 business days.
While we aim to dispatch orders as quickly as possible, processing times may vary during busy periods, public holidays, product launches, or promotional events.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We use Australia Post for all deliveries.
Customers may choose from the available shipping options at checkout, including Standard and Express Shipping where available.
Shipping charges are calculated as a flat rate and will be displayed at checkout before payment is completed.
Delivery Timeframes
Delivery timeframes are estimates only and may vary depending on your location and Australia Post network conditions.
Once an order has been dispatched, delivery times are outside of our control.
Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Customers are responsible for monitoring their tracking information and ensuring arrangements are made to receive their delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase.
If an incorrect or incomplete shipping address is provided and an order needs to be re-shipped, any additional shipping costs incurred will be the responsibility of the customer.
Lost or Delayed Shipments
If your order is delayed or appears to be lost in transit, please contact us and we will work with Australia Post to investigate the issue.
Any claims relating to lost shipments will be assessed on a case-by-case basis.
Damaged Parcels
If your order arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product so we can investigate and assist.
Contact Us
For any shipping enquiries, please contact: