Refund policy
Refunds & Returns Policy
At Silli Baby, we want you to be happy with your purchase. This Refunds & Returns Policy outlines your rights and our procedures for returns, exchanges, replacements, and refunds.
Change of Mind Returns
We accept change of mind returns within 7 days of delivery.
To be eligible for a change of mind return, the product must:
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Be unused
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Be in its original condition
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Be in its original packaging
Customers are responsible for the cost of return shipping for change of mind returns.
Once the returned item has been received and inspected, we will notify you of the outcome. Approved returns may be refunded to the original payment method or issued as store credit, at our discretion or as agreed with the customer.
Faulty or Defective Products
If you believe your product is faulty, defective, or has a manufacturing defect, the product must be returned to us for inspection.
Customers are responsible for the cost of returning the product for warranty assessment.
If, upon inspection, we determine that the product has a valid manufacturing defect or warranty issue, we will provide a replacement product.
Products that show signs of misuse, accidental damage, normal wear and tear, improper installation, or use outside their intended purpose may not be covered under warranty.
Exchanges
We offer exchanges for unused products that are returned in their original packaging and original condition.
Customers are responsible for any return shipping costs associated with exchanges unless otherwise required by Australian Consumer Law.
Sale Items
Sale and discounted items may be returned in accordance with this policy unless they are specifically marked as Clearance items. Clearance items are not eligible for change of mind returns or exchanges.
Refund Processing
Where a refund is approved, refunds may be issued to the original payment method or as store credit.
Please allow 5–10 business days for approved refunds to be processed after the returned item has been received and assessed.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Under Australian Consumer Law, consumers are entitled to a replacement, refund, repair, or other remedy where goods fail to meet consumer guarantees. These rights apply in addition to any rights set out in this policy.
Returns & Warranty Enquiries
For any enquiries regarding returns, refunds, exchanges, warranty claims, or to start a return, please contact us at: